About The Role
The role requires a self-starter with excellent attention to detail and an ability to work to daily deadlines as part of a close-knit team.
Reporting to the Accounts Receivable Team Leader, the role is responsible for the fast, efficient and accurate processing of payments received from Ecotricity customers.
The role is also responsible for investigating customer payment queries and acting as a first point of contact for any posting queries from customers or from other departments.
About the Candidate
What you will bring
Knowledge, skills and experience:
Personal characteristics including enthusiasm and reliability are as important as specific experience, however a strong candidate for the role will have some or all of the following skills and experience:
Have prior experience in the processing of bank transactions, preferably within the utility industry or service sector
Excellent communication skills (verbal and written)
Previous experience in customer service, preferably in the utility industry
Working knowledge of general MS Office software, particularly Word and Excel
High level of numeracy, accuracy and problem solving ability
GCSE Maths and English (above C)
Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.
Our mission was and remains to change the way energy is made and used - after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.
Our model is unique: we use our customers' energy bills to fund the building of new sources of green energy. We like to refer to this as turning 'bills into mills' - energy bills into energy mills, whether that's wind, sun, sea or gasmills.
We've built over seventy wind and sun parks across Britain, we're planning to build Britain's first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!
We don't just focus on energy though - we built and run the Electric Highway, Britain's leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain's greenest mobile phone service, Ecotalk.
We're a not-for-dividend company too - which means we're free to use the money we make for our mission and our mission alone.
We do all of this with the help of our customers - and the awesome team of people here at Ecotricity. Our people believe in our mission - they're amazing at what they do, and they make a difference every day they come into work.