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Estate Manager/Administrator

£12.50 - £12.75 per hour

Dorset, United Kingdom

Estate Manager/Administration

My client is looking for some temp support over the next three months, potentially longer on a part time flexible basis. The role is 20 hours, over 4 or 5 days, hours to suit.

The ideal candidate should come from a customer service background as you will be dealing with people daily who need help and support. Multi tasking is a big part of this role, no two days are the same, there are often urgent matters to be dealt with which can be upsetting at times, first aid training will be given. Excellent computer skills are needed, visiting other estates occasionally to do checks. You will be resilient, empathetic, remain calm in stressful circumstances,

The role will predominantly be lone working, although regular contact with other estate managers on a daily basis as and when needed.

Full training will be given.

Providing a well managed home and grounds (all service classifications)

  • Make sure that repairs are carried out quickly and effectively.
  • Make sure that shared spaces such as corridors and guest rooms are welcoming and well cared for.
  • Make sure that shared gardens are well maintained, encouraging the involvement of residents where they choose to be involved
  • Provide advice on rent and service charge payments and help with claims for benefit entitlement
  • Advise on and facilitate property adaptations where there is an individual need
  • Market the development to people who might be interested in rented or owning a property there in the future. Make sure that new residents are welcome and understand how all the services operate.
  • Encourage residents' involvement and engagement in Hanover, at the level they choose.
  • Assist in the setting of the annual service charge budget. Monitor and control service charge expenditure.
  • Understand the use of site systems and equipment, carry out appropriate checks and tests and monitor the activities of maintenance contractors
  • Maintain Health and Safety requirements in accordance with Health and Safety policies and the site-specific risk assessment. Carry out fire alarm, emergency lighting, alarm system checks and other checks to the required timescales.
  • Carry out regular site inspections, involving residents in the process
  • Make sure that residents are aware of their rights and responsibilities in the tenancy agreement or lease

Providing support (Retirement Housing and Retirement Living)

  • Meet regularly with individual residents to identify and agree what support they need.
  • Make contact with residents at a frequency they decide, either personally or through the emergency call system.
  • Provide, arrange or facilitate support to residents in the event of their short term illness
  • Resident Estate Managers, if on site and able to respond, are expected to respond to an emergency situation occurring during off duty hours.
  • Act as facilitator to ensure that residents receive the care and support services and advice that they require from statutory and other bodies.
  • Arrange access to other services
  • Ensure that a high quality of service is provided at all times

Providing leisure and social activities

  • Manage meeting places such as a lounge or other facility (Retirement Housing if applicable and Retirement Living)
  • Ensure the provision of a range of leisure and social activities (Retirement Living)


  • Communicates well and takes positive steps to confirm that requests for information are fully satisfied and that information supplied is accurate, comprehensive and easily understood.

Decision Making:

  • Analyses problems, seeking relevant information if necessary, balances issues and priorities and implements or recommends solution or course of action


  • Nearly always achieves required results within the time available, adjusting priorities and work schedules as necessary to respond to changing circumstances. Always willing to work within a greater degree of flexibility if requested to do so.
  • Organisation and Work Planning:
  • Shows attention to detail. Thinks ahead in relation to specific tasks and prioritises own work effectively.

Customer Orientation:

  • Demonstrates ability to listen to customers, conveying interest and understanding. Takes ownership of customer problems and responds appropriately and promptly. Respects legitimacy of customer expectations at all times.

Supports Hanover's Values:

  • Honest - demonstrating openness and transparency when dealing with others and giving timely feedback
  • Connected - reducing barriers and helping others
  • Positive - about what we do and taking every opportunity to recognise and celebrate success
  • Courageous - pioneering services, always seeking to improve and take responsibility for our actions
  • Respectful - listening and putting excellent customer service at the heart of everything we do
  • Inclusive - valuing everyone for who they are and welcoming diversity

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

This job was originally posted as

Job TypePerm
RecruiterThird Party Employer
Job ID60221

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