LAMMA is the UK’s largest agricultural trade show, where over 850 exhibitors will host the most extensive array of farm machinery, equipment, and services to be found in one location anywhere in the UK.
As a product expert, you will provide support to customers and colleagues on Illumina's products; bead array and Next Generation Sequencing. You’ll also be able to utilise your European language skills (particularly if you speak Swedish or Danish) supporting a designated region of Europe.
Like you, we know the importance of your role and offer you a collaborative and supportive environment in which you are encouraged to continually develop your skills and knowledge. Illumina’s mission is to improve human health by unlocking the power of the genome - If that inspires you, let’s talk.
You’ll join a culture fuelled by innovation, collaboration and openness, helping change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.
All about the role
Responsibilities will include:
Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions
Working closely with sales and marketing, QA/QC and Product Support to address customer concerns, determine corrective action and customer follow-up
Log and manage customer issues using Illumina’s issue-tracking database
Troubleshoot a variety of issues related to Illumina products with a focus on instruments under limited instruction
Collaborate with colleagues to ensure efficient and timely support for our customers
Assist customers with and provide analysis of customer data
Develop and maintain positive relationships with customers
Triage and dispatch issues requiring field support to Field Service Engineers and Field Applications Scientists/Specialists
Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers