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CNH Industrial takes steps to keep up service and support

Under its multiple brands, including Case IH, New Holland and Steyr, and across its multiple facilities around the world, CNH Industrial has been busy making steps to reduce the impact of the Covid-19 pandemic on its supply and distribution channels.

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Under its multiple brands, including Case IH, New Holland and Steyr, and across its multiple facilities around the world, CNH Industrial has been busy making steps to reduce the impact of the Covid-19 pandemic on its supply and distribution channels.

 

According to the manufacturer, the clear target is supporting dealers in servicing the needs of farmers, and the health and safety of all involved is a key priority.


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Key CNH Industrial actions include:

  • European parts depots are operating as usual, respecting all local government health and safety guidelines.
  • Transport is ongoing in most of cases with no delay versus normal delivery times. Air freight deliveries across Europe have been increased to guarantee short resolution times
  • Dealer parts support and parts sales managers are working remotely throughout all European sites to ensure the same level of service while protecting the health and safety of all employees
  • European dealers are open or available by telephone to support customers enquiring about essential parts to maintain and support field work
  • Technical support teams are working remotely but are fully functional to support dealers and customers, especially as the season is commencing across the European region
  • Access to technical training schools is currently suspended, however, there is a wide selection of online courses which dealer technicians can access remotely. Virtual classroom training sessions are being organised to keep dealer technicians fully updated on product technical developments
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