The National Trust has launched a dedicated channel to allow tenants to report any repairs or maintenance issues.
The move comes after the Tenant Farmers Association (TFA) warned the trust was already falling behind on farm repairs, and the situation could be exacerbated by the charity’s loss of income due to Covid-19.
The NT has previously estimated it will lose up to £200m in 2020 because of pandemic shutdowns and a redundancy plan put 1,200 jobs at risk.
But now the charity’s director-general, Hilary McGrady, has written to all NT tenants to announce a new a consistent way to report repair and maintenance issues, with a single phone number for any tenant to use.
It is expected that the new arrangements will be rolled out progressively from March of next year.
George Dunn, TFA chief executive, said: “We have a steady stream of TFA members coming to us with new and legacy issues on repairs with the National Trust. To date, we have been tackling these with the National Trust on a case-by-case basis which can be quite time consuming.
“It is good that the National Trust has recognised it has a wider problem which needs a better solution.
“We therefore welcome the move to using a central resource with a single telephone number for residential, commercial and agricultural tenancies.”
The NT will also be asking all its tenants to ensure it has access to up-to-date email addresses for those who use email.