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NFU Mututal announces severe job cuts in restructuring operation

The rural insurer has announced its offices at Cardiff and Wellinborough will close as part of the proposals


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A total of 600 NFU Mututal jobs could be at risk as part of a consultation as the body restructures its operations.

 

Mutual, which claims to be the UK’s leading rural insurer, will close offices in Cardiff and Wellingborough, with its other seven regional offices seeing a reduction in services.

 

The company said it would further strengthen its customer experience by establishing two ’centres of excellence for general insurance’. This will mean the consolidation of regional offices while it will expands its operations in York and Bristol.

 

Steve Bower, customer services director, said: “NFU Mutual has a long term commitment to customer service and we believe these centres for excellence will enable us to deliver a consistently first class and efficient service to our members.

 

"We appreciate this is a difficult time for some of our colleagues and are providing support and assistance to those affected.”

 

NFU Mututal anticipates it will lose 85 roles across its current customer services structure nationwide. A 45-day consultation with affected employees began on October 8.

 

An NFU Mutual spokesperson said: "Subject to consultations and redeployment, there could be around 600 roles at risk across the nine service centres however the anticipated reduction of roles is likely to be around 85."

 

Mutual claimed its Direct centres in Glasgow and Cardiff as well as the network of more than 300 local agencies would not be affected by the proposal.

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