Digital Content Manager - London The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 70 countries across the globe and through education and awareness-raising at our two Zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action. Role Profile ZSL is seeking an experienced Digital Content Manager to lead our busy digital content team and to be responsible for the planning, development and implementation of our digital communications across our brands, including ZSL London Zoo, ZSL Whipsnade Zoo and ZSL’s charity, conservation and scientific work. The successful candidate will be experienced in working for a large, multi-faceted brand and have excellent project management and digital communications skills. Main Duties and Responsibilities Line manage the Digital Executive, setting objectives and managing appraisals to ensure they are motivated and developed. Have oversight of digital content projects and ensure resources in the digital content team are used effectively. Increase engagement, conversion and supporter retention across our digital channels. Be a lead communicator of ZSL’s external facing brand image and voice. Consult across the organisation on digital best practice and train staff on relevant technologies. Plan and co-ordinate all content created across ZSL’s digital brand channels. Develop and implement ZSL’s on-going content and social media plan. Use analytics and data to identify areas of improvement across the website and customer journey to improve user experience and increase revenue generation across ZSL’s e-commerce channels. Person Specification The ideal candidate will: Possess exceptional time and people-management skills, and be able to plan and keep track of multiple projects. Have a proven track record in digital communications, including planning and implementing digital communications campaigns. Have experience of working on large scale digital projects and managing and delivering high quality digital content. Have experience of using analytics and data to monitor and make continuous improvements to digital channels and products. Be educated to degree standard or have equivalent proven work experience in a relevant role. Have current or previous staff management experience. This is an exciting and varied position for an individual looking for employment in an international organisation. You will work with teams across ZSL’s two Zoos and our scientific and field conservation work, and with a highly skilled and highly creative Digital team. If you are passionate about using your skills to help ZSL work for wildlife, then we would love to hear from you.